|
Q |
A |
Delivery date
What is the earliest possible delivery date? |
Delivery is usually available
3 to 5 days
after placing your order, but for "Random
Flowers"arrangements,
next-day
delivery may be possible.
Same-day delivery is not available.
We use
Kuroneko
Yamato’s Next-Day Delivery Service to
deliver flowers throughout Japan.
All flowers are carefully packaged in special boxes
to prevent any delays during delivery.
For example, if we ship your
order on
Monday, it will be delivered on
Tuesday
— this is standard practice in Japan.
You may select your preferred
delivery
time slot.
If the recipient is not home, the courier can
reschedule a
redelivery upon request.
Note:
Since flowers are perishable,
they will
not be left at the door unattended. |
Flower preference
What to do if I want specific flowers? |
Please choose the product that
best matches your preference and specify your
desired flowers or colors in the remarks section. We
will do our best to accommodate your requests.
For example, if you want only red and yellow
flowers, select your preferred product and write in
the remarks section:
"Please use only red and yellow flowers."
Please send your order by email at least 3 to 5 days
before the desired delivery date.
After confirming your order, we will purchase fresh
flowers from the market and deliver them to the
recipient.
Note:
Sunflowers are not available in winter.
Tulips are not available in summer.
Lilies are very expensive in Japan.
(These are normal seasonal conditions in Japan.) |
Delivery when you are not
at home
I'm worried she might go out and miss the delivery.
How can I confirm whether the flowers have been
received? |
If the recipient is not at
home, we will leave a delivery notice in the
mailbox.
Once we receive a call from the recipient, we will
redeliver the gift at their preferred time.
We are happy to attempt redelivery as many times as
needed.
Note:
Delivery may be delayed if there is incomplete or
incorrect information such as address, phone number,
or sender/recipient details.
Please make sure all recipient information is
accurate before placing your order.
Delivery may also
be delayed due to weather conditions such as snow,
typhoons, earthquakes, or traffic disruptions.
Starting June 1,
2023, if a change of delivery address is requested
due to unknown, incorrect, or outdated information
(e.g., recipient relocation),
any additional shipping charges will be
cash on
delivery and will be the
recipient's responsibility.
Thank you for your understanding.
Please make sure the address is correct.
Please check before sending the order |
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Cancellation Policy |
If you would like to cancel
your order you must notify us as soon as you
possibly can and not later than 36 hours in advance
of the delivery date. Cancellations made after
this time may incur charges up to the value of your
order. |
|
Except for defective products,
all orders are non-cancellable and non-returnable
once payment has been made.
Due to the nature of fresh flowers, returns are
generally not accepted.
However, if any problems
occur, please contact us as soon as possible.
Please note that even if the
recipient refuses to accept the delivery, you may
still be charged for the cost of the gift. |
|
|
Yes ,we deliver
it on Sunday.
Appointment necessary
|
|
Can I order early? |
Definitely yes. We are so glad
to have the order earier. |
Message card
Can you enclose a card from my name and my letter? |
We will include a message card
upon request.
Of course yes. We would like you to e-mail the
message for her with your order. When we get your
messege, we print it out to a message card. |
|
Can you deliver to camp of military base in Okinawa? |
Unfortunately, NO
deliveries can
be made to campgrounds, military
bases,
boats, sea ports or airports. |
|
I
want to send wine to girlfriend,Do you have alcohol? |
We are not currently accepting
alcohol deliveries. |
